At Zarbiya.ch, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible.

1. Eligibility for Returns:

You may return an item within 30 days of receiving your order for a full refund or exchange, provided that the item meets the following criteria:

• The item is in its original condition, unused, and undamaged.

• The item is returned in its original packaging, including any tags or labels.

• The item is not a customized or personalized product.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer service team at contact@zarbiya.ch within 30 days of receiving your order to request a return authorization.

• Provide your order number and the reason for the return.

• Our customer service team will provide you with instructions on how to return the item.

3. Return Shipping:

You are responsible for the cost of return shipping unless the item is defective or damaged upon receipt. We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds and Exchanges:

Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.

If you are exchanging an item, we will ship the replacement item to you at no additional cost, subject to availability.

5. Exceptions:

Please note the following exceptions to our return policy:

• Customized or personalized items are not eligible for return unless defective or damaged.

• Sale or clearance items may be eligible for return, subject to our discretion.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, including any return shipping costs incurred.

7. Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service team at contact@zarbiya.com.